Our Policy

In Order to make your stay as pleasant as possible, the management requests your co-operation in observing the following as an agreement between the guest and The Hampton Hills under which apartments are permitted to be used by the guest(s): –

1. Check-in / Arrival

Check-in time is at 12:00 noon; please present your Identity card, Passport or Temporary Residence Card upon Check-in.


2. Check out / Departure

Check out time is at 12:00 noon; please inform the reception if you wish to retain your apartment beyond this time. Extension will be given depending on the availability.


3. Early Check-in & Late Check-out

We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night.

In case of late checkout request, the Guest is charged 50% of the daily rate until 18:00 hours. If the guest stays one minute after this, a full day’s rental is charged.

On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.



4. Settlement of Bills

Bills must be settled upon check-in either by cash or card, personal cheques are not accepted.


5. Cancellation Policy

There shall be no refund for any cancellation of booking or reservation.


6. No-Show Policy

A booking/reservation becomes a No-Show when the customer who has a guaranteed booking/reservation does not reschedule/modify their booking/reservation before the booking modification deadline (which is at least 3 days before proposed check-in date). A No-Show fee of 50% of rentals missed is charged accordingly.


7. Lost & Found

Should any guests lose personal belongings while staying at the apartment, if recovered, the item will be recorded as ‘found’. The Hampton Hills keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the guest’s apartment after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner’s expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.


8. Guest’s Valuables / Articles

The Management will not in any way whatsoever be responsible for any loss/or damage to the Guest’s valuable/article unless valuable/article are declared upon arrival/check-in and only to be stored or kept in a safe box, which located either in Manager’s Office or in Account Dept. Office. Guests will be issued with a receipt for any valuables/articles kept with the apartment.


9. Guest’s Belongings in rooms

Guests are particularly requested to lock the door of their apartments when going out or going to bed. The Management will not in any way whatsoever be responsible for any loss/or damage to the Guest’s belongings or any other property from the apartment for any cause whatsoever including theft of pilferage.


10. Number of Guests

Maximum number of permitted guests allowed in the apartment is six (6).


11. Damage to Property

The guest will be held responsible for any loss or damage to the property caused by themselves, their guests or any person for whom they are responsible.


12. Fire Safety Policy

The apartment is fully equipped with smoke detectors, heat detectors and emergency evacuation plan in all rooms, and fire extinguishers, fire hose reels, and floors evacuation plans in all floors.


13. Pet Policy

No pets are allowed in the premises.


14. Smoking Policy

Smoking is prohibited in all the enclosed areas within the apartment without exception. Smoking only allowed at gazetted smoking area outside and at the Balcony.

15. Disturbance

The Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the premises.


16. Declaration of Valuables

Guests are to declare any item, cash or valuable(s) from $1,000 and above before check-in.  Once declared, item would be kept in our safe for safekeeping. Failure to do this leaves the guest entirely responsible for its safety.


17. Excessive Noise and Parties

To ensure all guests enjoy the comfort and safety of the facilities we offer, the management upholds a strict zero tolerance policy towards rough parties and commotion. Any person found to be on our premises having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the apartment without refund.


18. Housekeeping Service

We provide housekeeping service every other day between the hours of 10AM to 5:00 PM.


19. Relation between Management and Guest

Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the premises.


20. Government rules and regulations & application of laws

Guest are requested to observe, abide by conform to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.


21. Photographs & Video’s

Using photographs and video’s taken in the apartment for commercial or public purposes is illegal. Those who do so will be subject to prosecution.


General Policy

The Hampton Hills has a zero-tolerance policy in which it will refuse to admit or refuse service or accommodation in the apartment or may remove a person who: while on the premises acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy apartment property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services.

The Hampton Hills may limit the number of persons who may occupy a particular apartment and will only allow registered guests to use its facilities.

A person who negligently or intentionally causes damage to the apartment or any furniture or furnishings, shall be liable for damages sustained by the staff, including the management’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.